Beyond The Mat Return & Refund Policy

Last updated: 15 July 2026

This policy covers change-of-mind returns, incorrect items, and delivery damage. Defects and premature functional failure are handled under our separate Two-Year Limited Warranty.

Plain-English summary

  • Unused standard products may be returned within 30 days of delivery.
  • Contact us before sending anything back so we can provide the correct regional return address.
  • Customers normally pay return shipping for change-of-mind returns.
  • We cover reasonable return or replacement costs when we sent the wrong item or approve a defect claim, subject to applicable law.
  • Your statutory consumer rights remain unaffected.

Change-of-mind returns

Standard products may be returned within 30 days of delivery when they are unused, unwashed, undamaged, complete, and suitable for resale. Include all components, tags, bags, and packaging reasonably required to identify and inspect the product.

The customer is responsible for return shipping on a change-of-mind return. Original shipping, duties, taxes, and payment fees are not normally refundable unless applicable law requires otherwise or Beyond The Mat made an error.

Custom, personalised, hygiene, and safety-sensitive products

Custom designs, embroidery, personalised products, and made-to-order goods cannot be returned for change of mind. They remain covered for defects and non-conformity.

FlyCarian and other safety-sensitive or body-worn gear may only be returned for change of mind when unused, unworn, complete, and in condition suitable for inspection. A defective product is still handled under the warranty and applicable consumer law.

Incorrect or damaged deliveries

Contact us promptly if we sent the wrong item or the parcel arrived damaged. For courier damage, tell us within 48 hours when reasonably possible and keep the packaging, labels, and photographs or video. This helps us pursue the carrier, but it does not remove rights that applicable law gives you.

How to request a return

Email hello@beyondthematco.com with your order number, the reason for the request, and photographs when relevant. Do not send a return until we approve it and provide the correct return address.

Depending on your location and stock, returns may be routed to Indonesia, Belgium, the United States, or another approved location.

Inspection and refunds

We inspect returned products after arrival. Approved refunds are normally issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may take additional time to display the refund.

If a product has been used, damaged, modified, washed, or returned incomplete, we may reduce or refuse a change-of-mind refund where permitted by law. We will explain the reason.

Warranty claims

A warranty claim is not limited to the 30-day return period. Eligible Beyond The Mat-designed products carry the separate two-year limited warranty described on our Warranty page.

Statutory rights

This policy does not exclude, restrict, or replace consumer rights that cannot legally be excluded, including applicable rights for faulty, unsafe, misdescribed, or non-conforming goods.