Got Acro Questions? We've Got Acro Answers.
What is the size of The AcroBack?
The AcroBack family includes three models. The AcroBack Go is the compact model and our most popular — in stock now. The AcroBack Big Poppa is the extra-support model for deeper cushion and lift — in stock now. The AcroBack Flow is the planned next compact model — coming soon. Go and Big Poppa come in Regular and Wide. For exact dimensions and weights, see each model's page, or compare the lineup on the AcroBack page.
Can I customize my AcroBack?
Want your name, logo, or studio identity on your gear? Custom embroidery is available as an add-on when available.
What does the warranty cover?
Every eligible AcroBack includes an automatic two-year limited warranty against premature functional failure caused by defects in materials, workmanship, or design during normal intended use. Registration is not required for direct purchases. The warranty covers eligible Beyond The Mat-designed products for two years from delivery. It covers genuine defects and materially premature functional failure during normal intended use. It does not cover ordinary wear, accidents, misuse, poor care, loss, or theft. Read the full Two-Year Limited Warranty.
Why is shipping so expensive?
Unfortunately, shipping costs are out of our control, but we work to keep rates as efficient as possible for international delivery.
We have also done a lot of work to support distribution from multiple locations when stock allows. This can reduce shipping cost and transit time compared with shipping everything from one country.
How do I get The AcroBack for my community?
Community and wholesale orders can significantly reduce shipping cost per unit and may qualify for better pricing depending on quantity and destination.
Reach out to orders@beyondthematco.com with your location, quantity, and timing. We will help find the most practical option for your group, studio, festival, or training community.
Who pays shipping for a warranty replacement?
Warranty returns and replacement shipping
We assess warranty claims from photographs or video first. Do not send a product back until we confirm the return address and shipping arrangements. For an approved claim, Beyond The Mat covers the covered replacement product or component and reasonable return shipping when we require the affected item to be returned.
Where legally permitted, customers pay the shipping cost of sending the replacement product or component to their address, plus any applicable import duties, taxes, or customs and carrier clearance fees. We confirm the shipping charge and explain potential customs charges before dispatch; customs charges are set by the relevant authority or carrier and may not be known in advance.
Where consumer law requires a remedy at no cost, Beyond The Mat covers the costs required by that law, including necessary delivery charges. In particular, customers do not pay replacement delivery for a qualifying EU statutory defect remedy. These terms do not reduce statutory consumer rights.
When Beyond The Mat sends the wrong item, we cover reasonable return and corrective delivery costs. We may provide a safe replacement component, use an appropriate regional return address, or agree another remedy instead of requiring an unnecessary international return.
The replacement-shipping terms apply to orders placed on or after 14 October 2026. For earlier orders, we honour the terms and promises applicable when the purchase was made.
