Shipping policy

Last updated: 14 October 2026

Every Beyond The Mat order is packed with care at our home base in Bali, Indonesia. When stock allows, orders may also ship from regional fulfilment points in Belgium or the United States to get gear to you faster and at lower cost.

Where We Ship

We offer international shipping to destinations with an available delivery option at checkout, and domestic delivery within Indonesia when available. If checkout does not show a shipping option for your address, contact us before ordering.

Most orders are fulfilled from Bali. We also hold limited stock in the United States and in Europe which serves those regions. Which fulfilment point serves your order depends on stock at the time you order. This matters, because an order fulfilled from inside your own customs region typically will not attract import charges.

Delivery Times

Delivery typically takes 3 to 10 days once your order has shipped.

This does not include time held in customs, which varies by country and is entirely outside our control. It also does not include any additional production time on made-on-demand items, which is noted on the product page where it applies.

These are typical ranges, not guarantees. Carrier delays, customs inspections, public holidays, and remote delivery addresses can all extend transit time.

Shipping Costs

Shipping is calculated at checkout based on the items in your order and your destination. You will see the exact cost before you pay.

Tracking

Every order receives a tracking number. You will receive it by email once your order ships. If you have not received tracking and believe you should have, email orders@beyondthematco.com with your order number.

Express Shipping

We do not currently offer an express option at checkout. If you need something urgently — a festival, a workshop, a flight — email orders@beyondthematco.com before or immediately after ordering and we will tell you honestly what is possible.

Orders With Multiple Items

If your order combines items that are ready to ship with items that need production or are on pre-order, we will either split the shipment or hold the order and send everything together, depending on timing. We usually contact you first to ask which you prefer.

Import Duties and Taxes

Import charges apply only when your order crosses into your customs region from outside it. If your order ships from a fulfilment point inside your own region, you typically will not face import charges at all.

When your order does cross a border, your country's government may apply charges on arrival. These are set entirely by your local customs authority, not by us, and can include import or customs duty, VAT, GST, or local sales tax, customs clearance or handling fees charged by the carrier, and cash-on-delivery collection fees.

For ordinary purchases, unless expressly stated otherwise at checkout or required by law, these charges are the responsibility of the recipient. They are not included in your product price or the shipping cost you paid at checkout, and are billed separately by the carrier or your local customs authority, usually before or at the time of delivery.

Beyond The Mat does not receive any portion of these charges. Every cent goes to your local customs authority or the carrier.

We cannot calculate or predict the amount for you — it varies by country, product category, and order value. Before ordering, check with your local customs office or search for an import duty calculator for your country.

Full detail is on our International Shipping & Import Taxes page.

Refused or Undeliverable Parcels

If a package is refused or returned to us because import charges were not paid, the original shipping cost and any return or non-recoverable fees may be deducted from any applicable refund.

Incorrect Addresses

Please check your shipping address carefully at checkout. If you spot an error, email orders@beyondthematco.com immediately with your order number — we can usually correct it before dispatch, but not after. Parcels returned to us due to an incorrect or incomplete address may incur a reshipping cost.

Lost, Delayed, or Damaged Parcels

If your parcel is lost or significantly overdue, contact orders@beyondthematco.com. We will work with you and the carrier to track it down and make it right.

If your parcel arrives damaged, tell us within 48 hours where reasonably possible and keep the packaging, labels, and photographs or video. This helps us pursue the carrier, and it does not remove any rights applicable law gives you. See our Refund Policy for how damaged and incorrect deliveries are handled.

Warranty returns and replacement shipping

We assess warranty claims from photographs or video first. Do not send a product back until we confirm the return address and shipping arrangements. For an approved claim, Beyond The Mat covers the covered replacement product or component and reasonable return shipping when we require the affected item to be returned.

Where legally permitted, customers pay the shipping cost of sending the replacement product or component to their address, plus any applicable import duties, taxes, or customs and carrier clearance fees. We confirm the shipping charge and explain potential customs charges before dispatch; customs charges are set by the relevant authority or carrier and may not be known in advance.

Where consumer law requires a remedy at no cost, Beyond The Mat covers the costs required by that law, including necessary delivery charges. In particular, customers do not pay replacement delivery for a qualifying EU statutory defect remedy. These terms do not reduce statutory consumer rights.

When Beyond The Mat sends the wrong item, we cover reasonable return and corrective delivery costs. We may provide a safe replacement component, use an appropriate regional return address, or agree another remedy instead of requiring an unnecessary international return.

The replacement-shipping terms apply to orders placed on or after 14 October 2026. For earlier orders, we honour the terms and promises applicable when the purchase was made.

For full coverage details, read our Two-Year Limited Warranty. Change-of-mind returns are covered separately by our Refund Policy.

Statutory consumer rights

This policy does not exclude, restrict, or replace rights that cannot legally be excluded. Warranty replacements and remedies required by consumer law follow the cost rules above.

Questions

Email orders@beyondthematco.com with your order number and we'll help.